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October 2008-PRESENT Florida Association of Insurance Agents
Position(s) held: Webmaster
- Develop data driven ASP.NET (C#) websites and applications
- Manage database and network backups
- Write contracts and proposals for new clients
August 2007 – October 2008 Municipal Code Corporation - Tallahassee, FL
Position(s) held: Website and Desktop Support
- Assisted end-users with basic and advanced support of Pro Publish ordinance repository retrieval
- Provided desktop and telephony support for internal user-base of over 150 employees
- Eliminated recurring technical support issues.
- Managed Altiris image and software deployment
October 2006 – August 2007 Florida State Police Department - Tallahassee, FL
Position(s) held: Assistant technology specialist
- Assist with media production and software installations
- Maintain servers and network integrity for 40+ user base.
- Work in Linux environment on the production of new content managed FSU website.
- Create documentation for all installations, processes, and necessary tutorials.
- Create flowcharts for all user processes to analyze any shortcomings.
My position at the FSUPD is very beneficial to my success in the IT world. I learned the importance of having a stable and consistent network supporting over 40 users, and I learned the importance of researching unknown technical problems. Also, I have been exposed to the SDLC process as the department is in the process of obtaining a new dispatching system.
Here is a sample of the website that I developed for the FSUPD: http://police.fsu.edu
June 2002 – PRESENT Web Hosting at imohost.com - Mobile, AL
Position(s) held: Hosting and Design Manager
- Developed online advertising strategies
- Setup LINUX hosting servers in Parsippany, New Jersey
- Worked as a team in accomplishing goals
- Provided technical support to customers
- Designed, coded, advertised, and published numerous sites including the following: imohost.com, younginvestors.org, floristics.net, murphypanthers.com, among several others.
- Researched search engine optimization for clients (SEO).
As the hosting and design manager of Imohost Web Solutions, I developed several important skills such as programming, time management, and supporting over 75 customers through a trouble-ticket support system.
September 2002 - August 2003 Circuit City – Mobile, AL
Position(s) held: Technology Sales and Support Associate
- Top seller first month as technology sales associate.
- Assisted customers with basic computing tech support.
- Met monthly sales quotas for department.
Circuit City was a great start for me as far as getting my foot in the work force door. I developed superior people skills as a sales associate, and I discovered the importance of building rapport with the general public.
